People who speak several languages fluently are usually difficult to find. The first main benefit is that you need less multilingual support staff. In cases where you have to support several languages and lack native speakers of the language, a chatbot that is capable of providing support in various languages automatically, is highly appreciated. The reason is that a chatbot in different languages suits well for companies that have to provide support in multiple languages. Such multilingual chatbots are used in customer service. However if the user comes and starts asking questions in German then the bot will answer questions in German. You can try a multilingual chatbot here. What this means is that if a user comes to the bot and starts chatting in English then the bot will answer in English. In the case of these smart AI chatbots that are capable of understanding natural language, the language detection can be built in. If the user is on the website and the selected language is German then the chat bot gives answers in German. For example, if the user is on a website and has chosen the language of the website in Spanish then the chatbot will give answers in Spanish. The automatic option is to present the chatbot in the language of the website that the user is browsing. The manual choice is simply giving the user the option to choose the language before interacting with a chatbot. The language of the chatbot can be determined either manually or automatically. If the user speaks Spanish then the answers of the chatbot are in Spanish as are the buttons. Meaning that if the user speaks English then the answers and buttons of the chatbot are in English. So if you are using a chatbot in a multilingual mode it means that the answers of the chatbot are in the language of the user. Essentially it is a machine that presents information to the user in the language of the user. A multilingual smart chatbot (also known as Conversational AI or Intelligent Virtual Assistant) is an artificial intelligence based machine that understands what users ask.
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